Refund policy

Refund and Return Policy

We value your satisfaction and strive to provide you with the best products and services. To ensure a seamless shopping experience, we have outlined our Refund and Return Policy below:

Cash on Delivery and Inspection:

  • We offer Cash on Delivery (COD) as a payment method, which means you can open and inspect your package before making a payment.
  • You have the right to thoroughly examine the product(s) upon delivery.
  • We encourage you to check the product(s) for any visible defects, damages, or discrepancies with your order before accepting it.

Return and Refund Window:

  • If, for any reason, you are dissatisfied with your purchase, you may request a return or refund within 2 hours of accepting and paying for your order.
  • Please note that the 2-hour return and refund window begins from the moment you accept the order.

Non-Refundable Items:

  • Once you have accepted and used the product(s) successfully, it becomes non-refundable.
  • We consider the product(s) accepted when it has been in your possession for more than 2 hours and has been used without any issues.
  • This policy is in place to maintain the quality and integrity of our products.

Issues with Software or Functionality:

  • In the event that you encounter software-related issues or functionality problems with the product(s) after the initial 2-hour period, please contact us.
  • We are committed to providing assistance and resolving issues related to software or functionality on a case-by-case basis.
  • Our dedicated customer support team will work with you to address your concerns and find a suitable solution.

How to Request a Return or Refund:

  • To initiate a return or refund request, please contact our Customer Support team via whatsapp or email within the 2-hour window.
  • Provide us with the necessary details, including your order number, product description, and the reason for your return or refund request.
  • We will guide you through the return process, including arranging for the pickup of the product(s) if necessary.

Additional Notes:

  • All returned products must be in their original condition and packaging, with all accessories and labels intact.
  • Returns and refunds will be processed promptly once we have received and inspected the returned product(s).
  • Any shipping fees associated with the return of the product(s) will be the responsibility of the customer, unless the return is due to our error.

We are committed to ensuring your satisfaction with our products. If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to reach out to our Customer Support team. We are here to assist you and provide the best possible shopping experience.